Location
Thane | India
Job description
Who are we
We at spocto are developing a full stack collections platform that is powered by AI ML capabilities, that is radically changing collections within the debt industry.
In March 2022, we became India's fastest fintech and most impactful start-up to join the unicorn club with a Series B fundraising round of $137 million.
We already have all the top Banks and NBFCs as our clients. We have offices in Mumbai, Chennai, Bangalore and Dubai. We plan to expand our business across the EU, USA and SE Asia over the next couple of years.
Job Title –Manager – Training. Reports to – Head - Contact Centre. Location: Airoli – Navi Mumbai. Job Description: - Reviews existing training programs; suggests enhancements and modifications to improve engagement, learning, and retention and/or to meet the changing needs of clientele, the organization, or the industry.
- Ensures that training materials and programs are current, accurate, and effective.
- Maintains knowledge of new methods and techniques for training, and training requirements applicable to the organization and/or industry.
- Identifies problems and opportunities such as operational changes or industry developments that training could improve.
- Conducts or facilitates required and recommended training sessions.
- Collaborates with vendors and third-party training providers to arrange employee registration for and participation in outside training programs.
- Ensures that training milestones and goals are met while adhering to approved training budget.
- Prepares and implements training budget.
- Performs other related duties as assigned.
- Ensuring strategic alignment of the training department with business goals
- Evaluating individual and organizational performance to ensure training is meeting business needs and improving performance
- Identifying training needs by consulting with stakeholders and using needs assessments
- Developing and delivering training solutions that meet business needs
- Optimizing training processes for efficiency
- Selecting and managing resources, including working with both internal employees and training vendors to develop and deliver training
- Managing the technologies and technical personnel required to develop, manage and deliver training
Requirements - Certification (e.g. DRA) is a big plus. Collection background training delivery is a mandatory .
- Proven 8+ years of experience as corporate trainer or similar role managing teams.
- Knowledge of learning and development best practices
- A proven track record of training program development and management
- Excellent leadership skills
- Excellent written and oral communication skills
- At least a bachelor's degree in education, human resources or a related discipline Good time-management skills.
- Ability to multi-task.
- Excellent presentation skills
- Strong interpersonal and communication skills.
- Critical-thinker and problem-solver.
- Graduate in HR, or relevant field.
Want to know more about spocto and its culture In this Company, not only are we understanding about customers and the importance of repayment, but we are the first movers when it comes to introducing cutting edge technology to this industry. We have products and features specifically built to help our clients improve their collections efficiency, enhance customer experience and most importantly, bringing perfect compliance in their operations.
Our products:
SMARTRank - An Early Warning System that highlights 'Value-at-risk' within portfolio
SMARTCollect - A digital first phygital collections platform powered by AI ML capabilities
KisanPay - An Agri initiative by spocto to bring farmers mainstream through education, context, and the power of linguistics
Bhaasa - A powerful AI conversational bot that is packed with all major languages across 100+ dialects
In Feb 2022, spocto was acquired by Yubi (formerly known as CredAvenue).
About Yubi: Yubi, formerly known as CredAvenue, is re-defining global debt markets by freeing the flow of finance between borrowers, lenders, and investors. We are the worlds possibility platform for the discovery, investment, fulfilment, and collection of any debt solution. At Yubi, opportunities are plenty and we equip you with tools to seize it. In March 2022, we became India's fastest fintech and most impactful startup to join the unicorn club with a Series B fundraising round of $137 million. In 2020, we began our journey with a vision of transforming and deepening the global institutional debt market through technology. All 5 of our platforms shake up the traditional debt ecosystem and offer new ways of digital finance.
Yubi Loans – Term loans and working capital solutions for enterprises.
Yubi Invest – Bond issuance and investments for institutional and retail participants
Yubi Pool – End-to-end securitisations and portfolio buyouts.
Yubi Flow – A supply chain platform that offers trade financing solutions.
Yubi Co.Lend – For banks and NBFCs for co-lending partnerships.
Currently, we have onboarded over 4000+ corporates, 350+ investors and have facilitated debt volumes of over INR 40,000 crore. Backed by marquee investors like Insight Partners, B Capital Group, Dragoneer, Sequoia Capital, LightSpeed and Lightrock, we are the only-of-its-kind debt platform globally, revolutionizing the segment. At Yubi, People are at the core of the business and our most valuable assets.
Come, join the club to be a part of our epic growth story. LinkedIn Link –
Instagram Link(Do follow, like and share) –
Gulf News –Indian fintech spocto wants to make it easier for UAE banks to lend
Khaleej Times -
Forbes -
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