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Location

Pune | India

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Job description

Responsibilities

. Excellent communication skills
. Ready to work in 24.7 shifts, work from office in Pune
. Full time education of 15 years
. 12-18 months' work experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.
. Intermediate knowledge of T/S Small Forms (iOS, Android, Windows)
. Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite, of O365, Messaging, Outlook 2013-19, Skype for Business, Microsoft Teams, SharePoint and OneDrive for Business
. Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.
. Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions
. Intermediate knowledge of Network collaborations & VPN T/S, TCP/IP, OSI, Network devices and carriers.
. Basic networking knowledge

Preferred Skills:

Customer Service- Technical/Regular - Service Desk/ Voice/Chats/email Chats

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Job tags

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Salary