Location
Bangalore | India
Job description
Job Description:
What Youll Do
- Drive technology design, implementation, execution and/or optimization for projects/accounts to accelerate customer outcomes
- Assist customers with integration and implementation of tools, systems and service assurance for Cisco technologies
- Support presale activities and translate business requirements into solution design
- Build customer simulations in test labs to resolve/validate sophisticated problems & compatibility issues
- Build and deliver customer collateral, portals, documentation and knowledge transfer
- Drive customer technology transitions, influencing solution architectures and services
- Align with and support company policies and processes and use relevant tools to efficiently implement the role and support Professional Services strategies and goals
- Play the role of an individual contributor
Decision Making / Impact
- Decisions impact the quality, efficiency and effectiveness of own team and other teams whose work activities are closely related, including multi-functional teams
- Ability to understand and communicate project scope and map it to customer business goals and objectives
Role and specific responsibilities
- Work extensively with customers along with appropriate internal and external partner (e.g. Cisco account teams, partners) on the strategy /deployment/optimization of Cisco services and solutions
- Take leadership role in execution of delivery projects
- Improve solutions and methods developed in the field for use to the wider practice
- Create, review and approve project work e.g. Design recommendations, High Level Design, Low Level Design, Implementation/ Change Management Plans
- Identify avenues for automation ideation lead and work with team of software programmers to implement automation idea for delivery precision and efficiency
- Acts as a focal point for problem resolution for assigned customer engagements. Assures proper and quick resolution of sophisticated customer problems across a broad range of technologies.
Who Youll Work With
- CX is a team of extraordinary technical guides whose #1 focus is to deliver best-in-class customer experience. We help tackle the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through extraordinary financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores.
Who You Are
Expertise
- Typically requires BSc Computer Science or equivalent plus 8-12 years of meaningful work experience. Advanced degree strongly preferred.
- Knowledge of software programmability, automation, orchestration and/or virtualization is desired.
- Excellent written and verbal communication, interpersonal and presentation skills. Ability to function in ambiguous circumstances. Possesses customer consulting skills including ability to establish relationships with customers, engineers, managers level & above.
- Demonstrates expertise on broad range of technologies and delivery methods.
- Experienced in customer facing roles including pre-sales and / or service delivery roles.
- Data Centre related certification (CCIE, CCNP VCP, etc.) is helpful and you have a drive for continuous learning
- Deep technical knowledge and understandings on L2 / L3 networking protocols and technologies (VPC, STP, HSRP, OSPF, EIGRP, BGP)
- Strong Nexus 2K/5K/7K/9K platform knowledge and hands on experience
- Has knowledge and experience in overlay technologies VXLAN, BGP EVPN, OTV, LISP.
- Cisco ACI, SDN, NFV products and Cisco Cloud product portfolios but not limited to Cisco InterSight, Cloud Centre, Cisco UCS Director and Cisco Programmable Network Portfolio using DCNM
- Experience in designing data centre solutions from traditional DC standalone Nexus design to VXLAN Fabric based SDN solutions leveraging Single-Site Fabrics, ACI MultiPod & Multisite Fabric architectures.
- Familiar with virtualization and container environments (VMware, Microsoft, Kubernetes) and have technical exposure in integrating ACI with virtualization platforms through VMM integration.
- Technical understanding and experience in designing data center solutions involving network services appliances (Firewalls, IPS, load balancers, WAN optimizer appliances) from network integration perspective.
- Technical knowledge and understandings on cloud computing involving multiple cloud providers like AWS, Azure, Google.
- Cisco Automation and orchestration products such as Network Services Orchestrator, UCS Director, Enterprise cloud suite, Cloud Centre, Cisco's OpenStack implementation is a plus.
- Knowledge on any one or more tools like Ansible, Terraform, CloudFormation etc will be an advantage
- Knowledge on Python, Ansible etc. is highly desirable.
Leadership / Autonomy
- Receives limited supervision. Resolves methods and procedures on new assignments. Provides guidance and mentoring to other engineers. Translates worldwide team goals into own work assignments.
- Mentor and develop others. Involved in strategic projects with high transparency. The emphasis is on complexity, active participant/initiator and leader.
Why Cisco
At Cisco, each person brings their outstanding talents to work as a team and make a difference.
Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.
We connect everything people, process, data and things and we use those connections to change our world for the better.
We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more from Smart Cities to your everyday devices.
We benefit everyone - We do all of this while seeking for a culture that empowers every person to be the difference, at work and in our communities.
#WeAreCisco
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