Technical Support Manager
Location
Ahmedabad | India
Job description
Company Overview
YO HR CONSULTANCY is a leading recruitment agency operating in the None industry. We specialize in helping organizations find the right talent for their technical support teams. With our vast industry expertise and extensive network, we have successfully placed numerous professionals in top companies across India.
Role And Responsibilities As a Technical Support Manager, you will be responsible for overseeing a team of 5-6 members and ensuring the smooth functioning of technical support operations. Your key responsibilities will include:
- Leading and managing a team of technical support professionals
- Providing troubleshooting assistance to customers and resolving technical issues
- Monitoring and maintaining uptime and downtime of systems
- Utilizing strong SQL and RDBMS knowledge to analyze and resolve problems
- Understanding how the Internet works, particularly in relation to and DNS
- Programming knowledge and experience, preferably in Python or Java
- Working with REST APIs and related tools
- Experience with centralized monitoring tools like Kibana
- Expertise in project and issue tracking tools like Jira and Zendesk
- Being customer-focused and dedicated to providing superior service
- Demonstrating problem-solving ability and creativity in proposing and implementing new solutions for customers
- Having excellent verbal and written communication skills
Candidate Qualifications To be considered for the position of Technical Support Manager, you should have:
- Experience of 7-12 years in technical support, preferably in the fintech industry
- Strong skills in handling L3 & L4 support
- Knowledge and experience in troubleshooting technical issues for products
Required Skills The ideal candidate should possess the following skills:
- Strong knowledge of SQL and RDBMS concepts
- Understanding of how the Internet works, including and DNS
- Programming experience, preferably in Python or Java
- Familiarity with REST APIs and related tools
- Proficiency in centralized monitoring tools like Kibana
Skills: python,command center,handling l3 & l4 support,java,customer focus,rdbms,problem solving ability,jira,verbal and written communication skills,sql,python or java,programming,kibana,troubleshooting,zendesk,rest api,uptime and downtime
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