Intellixaa It Solutions Private Limited
Location
Secunderabad | India
Job description
• Respond promptly and effectively to incoming or outgoing communication to player contacts and exhibiting high levels of attention to detail (chats, emails etc.).
• Ensure that customer accounts are validated correctly and as per regulations.
• Ensure that more complex customer issues are followed upand resolved in a timely manner.
• Proactively develop customer relationships by maintaining contact at an appropriate level.
• Escalate recurring customer issues to Team Leader/ SMEs and relevant internal department where applicable.
• Contribute to the ongoing development and improvement of the customer experience.
Job tags
Salary
