Program Manager, Care Coordination

Location

Bhopal | India

Job description

The Program Manager will support the SHA in implementation of the above solution with the help of two team members. This would entail effective strategy development, human resource mobilization, deployment of an IT solution with help of a technology partner and build capacities to scale-up the solution across the state.

The adoption of an integrated call centre-based solution is important for the Ayushman Bharat ecosystem in two main ways:

• An integrated call centre facilitates the citizens in their care seeking journey by navigating them to the right care point based on the assessment of their healthcare needs, leading to reduction in their out-of-pocket expenditure (OOPE) and time to access formal and appropriate care.
• The care seekers feedback can be leveraged for improving the quality of care, leading to increase in utilization of benefits extended through the public health system.

This role provides an opportunity to lead the implementation of an innovative solution that has the potential to significantly improve the care seeking journey. While based out of the SHA office, the successful candidate will be supported by and work closely with WJCF s Delhi and Bhopal-based leadership team.

• Leading the project strategy development and implementation.
• Building a working relationship with the State Health Agency (SHA), Madhya Pradesh and work closely with the stakeholders to develop and implement an effective strategy for the adoption of an integrated care call-centre based solution.
• Engage with state level stakeholders to gather required information and keep them engaged throughout the project implementation.
• Systematically monitoring progress, documenting and distilling insights, and reporting for the adoption of the
• Ensure adherence to timelines and high quality of deliverables to be submitted to the donor and government stakeholders.

• Master s/Bachelor s degree in management, public health, engineering, digital health, public policy, or similar fields.
• Work experience of at least 5 years in digital health, management consulting, public health, public policy, or allied areas.
• Proven performance in a fast-paced, results driven environment.
• Excellent analytical (qualitative and quantitative) skills and communication (written and verbal) skills.
• High level of proficiency in Microsoft Office, particularly Excel, PowerPoint and Word.
• Willingness to travel across states, as required (up to 20% travel).
• Ability to think strategically, handle ambiguity, and problem solve in a fast-paced, limited-structure, multicultural environment.
• Impeccable integrity.
• Humility and open-mindedness.
• Learning mentality.
• Tenacity and resourcefulness.
• Willingness to speak up, and then to commit once a decision is taken.
• Fluency in English.

Preferred

• Experience working in a multi-stakeholder environment and / or government stakeholder management experience.
• Experience in e-governance or digital health programs in India.
• Ability to navigate complex processes and influence decision-making in a professional and collaborative manner.
• Fluency in Hindi and additional Indian language is an advantage.

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Salary