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Location

Noida | India

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Job description

Responsibilities

- Responsible for providing end-to-end customer support for our OTTPlay all verticals which includes users & business partners.

- Support day-to-day customer support operations via (calls, emails & chats).

- High proficiency with the Microsoft suite (Excel / PowerPoint / Outlook / Word, etc.)

- Maintain a deep understanding of our standard operating procedures (SOP) to ensure the highest and most accurate form of support

- Listen attentively to customer needs and concerns

- Ensure service delivered to our customers meets Key Performance Indicators ('KPIs')

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Job tags

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Salary