EXL IT service management
Location
Noida | India
Job description
1) Responsible for ensuring smooth functioning of Quality Compliance, driving compliance and process improvement initiatives in the allocated business processes
2) Ensure timely incubation of QCAs in allocated processes and ensuring that QC deliverables (monitoring, feedback, production, reporting) targets are met
3) Manages/Leads innovation/PE projects
4) Assist in set up of Quality Compliance function for business processes in coordination with Operations and/or Migrations Team
5) Timely and accurate reporting of the internal rating on the SLA parameters timely and accurate reporting of quality performance
6) Conduct regular Gage R & R / calibrations sessions internally and/or with clients
7) Perform ongoing reviews to ensure compliance to QSD and facilitate in changes in QC procedures
8) Drive compliance in business processes to internal standards and third-party certification standards by providing support to Operations in closure of audit findings
9) Train / mentor QCAs on quality tools and concepts
10) Support Six Sigma Projects
11) Support baseline activity
12) Responsible for making and presenting MBR slides from Quality Excellence perspective
Competencies Required
Eligibility Criteria
Experience Required:
Minimum of 2 years International BPO/Offshore Quality Assessing Management / Team Leader experience/Annuities
Job tags
Salary
