logo

JobNob

Your Career. Our Passion.

Program Manager


Orange


Location

Mumbai | India


Job description

about the role

Quality mgmt and complex operations support

Process Improvement

Communications Management

Knowledge Management

Business Performance

Responsible for performance management (KPI's) of the QTB journey of the customer.


about you

knowledge and abilities

Excellent customer service skills

Overview of the Products & Services offered by Orange

Good understanding of Quoting / Ordering tools and processes

Exemplary people and change management skills

Ability to build relationships with peer and management levels both, with clients and the company management

Excellent interpersonal skills.

Good time management, organizational and communication skills

Self-Management, Decision-making and Customer Oriented Attitude

Problem solving skills.

Leadership and Matrix Management

Good Project and Business Management skills

additional information

. Responsible for shaping and driving improvements in the Quote to Bill process that will make it easier and more straightforward for our customers to get what they need from us.

. Work with LCCA Manager/LCCA/CCA to identify, design and deliver changes to services which improve ways of working and delivers better outcomes for customers and the business.

. Create/ manage training programme for LCCA/CCA team members which is, technological, skill set based and soft skills based to continually improve customer engagement and alignment with internal stakeholders.

. Drive project based improvement initiatives agreed with ECSD Management


Job tags



Salary

All rights reserved