Quorum Level 2 Operation Support
Location
Delhi | India
Job description
About Us:
Perfict Global is a leading IT consulting services provider focused on providing innovative and successful business workforce solutions to Fortune 500 companies. Our trained and experienced professionals constantly strive to bring together the best technologies available to manage client's complex business and technology, participate in implementation activities and collaborate in new ways to meet client needs.
We provide excellent benefits such as Medical, Dental, Vision ++ a fun company to work!!!
6+ Months Contract Job
EST Working Hours
Job description:
*Proof of Covid Vaccination *
Quorum experience is a must; all other qualifications can be discussed.
Skilled Quorum Level 2 / L2.5 Operations Support
- Candidates with experience in Energy Oil and Gas industry and/or hydrocarbon accounting are encouraged to apply.
- 2-5 years of experience in operational support of Quorum or oil and gas accounting applications.
- Basic technical experience in diagnosing, troubleshooting, Quorum custom implementations applications.
- Responsible for handling escalated issues that Level 1 support is unable to handle.
- Provide technical support to the team responsible for a subset of business systems applications.
- Create trouble tickets for incident and task, assign team members, and monitor application service.
- Analyze and troubleshoot functional and product queries, maintain logs, recreate issues, and communicate with users.
- Responsible for handling escalated issues that Level 1 support is unable to handle.
- Assist users with SQL scripting and general database queries.
- Reproduce and document application issues.
- Triage incoming user issues and prioritize them accordingly.
- Work with users to troubleshoot application issues, test solutions, and provide resolutions.
- Perform complex technical tasks independently, including database troubleshooting, installations, and environment configurations.
Job tags
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