Koch Business Solutions Asia Pacific Pte. Ltd.
Location
Bangalore | India
Job description
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Your Job
This role will be part of a team that provides support to ERP Business users to resolve reported issues as well as work on enhancement of existing business processes.
A candidate should have hands on implementation / support experience in ERP LN Manufacturing & Planning Packages.
Our Team
This role will be part of a team that provides support to ERP Business users to resolve reported issues as well as work on enhancement of existing business processes.
A candidate should have hands on implementation / support experience in ERP LN Manufacturing & Planning Packages.
What You Will Do
xb7 xa0xa0xa0xa0xa0xa0 Provide functional support to ERP users and work with technical resources for break fixes.
xb7 xa0xa0xa0xa0xa0xa0 Establish rapport and trust with business users to identify process or technical issues with focus on Manufacturing, Planning, and logistic modules of ERP LN
xb7 xa0xa0xa0xa0xa0xa0 Act as a liaison between Application Users and Developer for enhancements. Provide functional requirements to development team and perform testing of requested enhancements.
xb7 xa0xa0xa0xa0xa0xa0 Serve as Subject Matter Expert for Planning, Production and Engineering Aspects of the ERP LN, but have a complete understanding of all other value chains like logistics & Service with the ability to provide support and training.
xb7 xa0xa0xa0xa0xa0xa0 Work with Developer to Submit & Monitor tickets to appropriate software providers as appropriate.
xb7 xa0xa0xa0xa0xa0xa0 Work with Developer to Document & Define Business Requirements for all Previously Developed Extensions & Personalization's.
xb7 xa0xa0xa0xa0xa0xa0 Demonstrate commitment to Continuous Improvement philosophy including support of all quality, security, productivity, and performance improvement initiatives.
xb7 xa0xa0xa0xa0xa0xa0 Continuously seek to reduce reliance on extensions and reduce overall development footprint while still addressing business process needs.
xb7 xa0xa0xa0xa0xa0xa0 Conduct research and analysis on Infor enhancements and 3rd Party products that may add value to the business.
Who You Are (Basic Qualifications)
xb7 xa0xa0xa0xa0xa0xa0 3 - 7 Years' Experience in Supporting / Implementing Manufacturing & Planning modules in Infor LN (BAAN), multi-tenant cloud preferred.
xb7 xa0xa0xa0xa0xa0xa0 Experience in analyzing and prioritizing enhancement requests and incidents by identifying existing solutions and/or alternative solutions that optimally address the business needs.
xb7 xa0xa0xa0xa0xa0xa0 Expertise in providing functional and application education to the Business Analyst Team to expand their capability to understand the system and design solutions.
xb7 xa0xa0xa0xa0xa0xa0 Able to design extensions, either in conjunction with the Developer or independently.
xb7 xa0xa0xa0xa0xa0xa0 Lead User Training Efforts key users, business analysts and product leads.
xb7 xa0xa0xa0xa0xa0xa0 Migrate & Oversee Master & Transactional Data
xb7 xa0xa0xa0xa0xa0xa0 A team player who works well with technical and non-technical resources.
xb7 xa0xa0xa0xa0xa0xa0 Ability to take strategic direction from executive management.
xb7 xa0xa0xa0xa0xa0xa0 Strong written and verbal communication skills.
xb7 xa0xa0xa0xa0xa0xa0 Motivated, committed, and energetic self-starter dedicated to providing high quality and responsive service.
xb7 xa0xa0xa0xa0xa0xa0 Execution focused individual with adaptive problem-solving skills.
xb7 xa0xa0xa0xa0xa0xa0 Enjoys working individually as well as in a cross skilled team.
What Will Put You Ahead
xb7 xa0xa0xa0xa0xa0xa0 Manufacturing Industry Experience preferred.
xb7 xa0xa0xa0xa0xa0xa0 Prior ERP Implementation Experience preferred.
Who We Are
As a Koch company, Koch Global Services (KGS) creates solutions spanning technology, human resources, finance, project management and anything else our businesses need. With locations in India, Mexico, Poland and the United States, our employees have the opportunity to make a global impact.
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'Koch is proud to be an equal opportunity workplace.'xa0
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