Service Desk Engineer - Alarm Monitoring

Location

Bangalore | India

Job description

We are now looking for an Automated Operation Engineer to analyze, prepare, implement, and verify the configuration and integration of a node, network and/or system. Your scope of work could include the scenarios of introduction, upgrade expansion, functionality, and capacity. Your work will in part from our customer legacy!

• We believe in trust - we trust each other to do the right things!
• We believe in taking decisions as close to the product and technical expertise as possible.
• We believe in creativity - trying new things and learning from our mistakes .

What you will do

• 1st LO Engineer is typically assigned to work with service quality surveillance / assurance Level 1 Operations activities in an operations organization.
• Role is to perform the surveillance activities and ensure that all the events on a network get escalated to the relevant function within the stipulated time period for restoration / resolution.

You will bring

• Good communication presentation skill customer facing experience.
• Good analytical understanding and business perspective.
• Basis knowledge of Telco Network operations and IN platform.
• Service Alarm Monitoring
• Alarm Management for the assigned Network Services
• Ticket Management
• Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations
• Regular follow up on the events with relevant departments working on it as per the MSTOP process
• Handling functional Mailboxes
• Work towards KPI Balanced Scorecard parameters
• Work towards the IPM parameters assigned by the Manager
• To ensure Security is implemented and maintained in accordance with Security and Risk Management directives of the organization
• Adherence to the organizational guidelines departmental processes procedures
• Clearing the first level Network Alarms
• Creation of Trouble Tickets
• Ticket updation and routing to the relevant department for further course of action
• Health check audits for RAN alarms.
• Technical and/or functional skills: Good knowledge of service networks / GSM Network / WCDMA network / service applications characteristics and capabilities.
• Knowledge on 3G /4G/ 5G architecture. L1 level RAN trouble shooting knowledge.
• RAN Optimization and RAN performance experience.
• Service Performance indicators and their interpretation. Basic Knowledge of services and service applications implementation / integration processes along with Access, Core, Transport Service Networks
• Leadership skills: Not Applicable
• Language skills: Proficiency in written / Spoken English
• Values and behaviors: Ericsson Core Values / Honesty / Integrity / shall be exhibited.

Key Qualification:

• Education: Academic degree, minimum on bachelor level, in engineering (IT, Telecom)
• Location Bangalore
• Experience 1-4 years in relevant telecom field.

Job tags

Salary