Macropace Technologies
Location
Mumbai | India
Job description
Troubleshooting desktop / laptop OS issues.
Isolate system issues, diagnose standard software issues and report hardware issues to respective Vendors.
Installation / re-installation / configuration of systems, printers, scanners.
Configure desktop and laptop as per the desktop/laptop standardization policies of customer.
Installation / re-installation / configuration of in-scope client software / applications
Installation / configuration of e-mail clients
Must have experience in handling VIP User issues either through remotely or interact personally and troubleshooting through diagnostic techniques and increase FCR.
Strong Technical knowledge in supporting End user issues on Hardware, Win OS, MAC OS, Messaging, Applications, Outlook 365, AD etc.
Knowledge on SCCM, Antivirus, Encryption Software
Troubleshooting e-mail client related issues
Troubleshooting printer / scanner related issues
Support for local area network issues (LAN), DHCP client
Install antivirus software and check virus definition auto updates
Install approved patches onto desktops / laptops.
Configure Print Queues for Servers / Users / Groups
Troubleshoot print queue related issues
Configure appropriate rights and permissions for accessing printers
Remove virus from respective desktop / laptop with the antivirus software.
Must have worked in any IT ticketing tool and know about ticket priorities and SLA.
Focus on building good working relationships within the team and other Resolution Groups.
Experience working in Remote Support Tool (LogMeIn) & ITSM Ticketing Tool (Service Now).
Job tags
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