Operations Manager - US Staffing

Location

Secunderabad | India

Job description

Job Title:Â Â Operations Manager (US Staffing)

Location:Â Â Hitech City, Hyderabad & Indore, MP

Tob Type:Â Full Time (Onsite role)

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About Us:

SoftStandard Solutions is a prominent player in the US Staffing industry, specializing in providing innovative workforce solutions to a diverse range of clients. We are currently seeking an experienced and dedicated Operations Manager to oversee onfloor operations, focusing on both the Bench Sales and Recruitment departments.

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Job Description:

As an operations Manager at SoftStandard Solutions, you will be responsible for managing and optimizing the on floor operations of our US Staffing division, with a focus on two critical areas: Bench Sales and Recruitment.

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Key Responsibilities:

Bench Sales Department:

Client Management: Cultivate and maintain strong relationships with existing clients to understand their workforce requirements and address their staffing needs effectively.

Bench Management: Oversee the management of consultants on the bench, ensuring minimal bench time and timely placements. Work with the sales team to close bench deals.

Sales Strategy: Develop and execute sales strategies for bench sales to achieve revenue targets. Create and maintain a pipeline of opportunities and ensure timely deal closures.

Reporting: Provide regular reports on the performance of the bench sales department, including revenue, client engagement, and consultant placement metrics.

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Recruitment Department:

Team Management: Lead and manage a team of recruiters, providing guidance, mentorship, and support. Monitor and evaluate team performance and productivity.

Candidate Sourcing: Oversee the recruitment process, ensuring a steady flow of qualified candidates for client requirements.

Quality Control: Implement and maintain quality control measures to ensure the suitability of candidates and compliance with client expectations.

Process Improvement: Continuously improve recruitment processes and procedures to enhance efficiency and the candidate experience.

Compliance: Ensure recruitment activities adhere to legal and regulatory requirements, including employment laws and client contracts.

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Operational Excellence:

• Implement best practices for on floor operations to ensure efficiency and effectiveness.
• Optimize processes and workflows to enhance productivity and performance.
• Monitor key performance indicators (KPIs) and metrics to drive operational improvements.

Client Relationship Management:

• Collaborate with the Business Development team to understand client needs and provide support for successful service delivery.
• Address client concerns and work to exceed client expectations.

Qualifications:

• Bachelor's degree in Business, Management, or a related field (Master's degree preferred).
• 5+ years of experience in the US Staffing industry, with a background in both Bench Sales and Recruitment.
• Proven leadership and team management skills, with experience managing teams of recruiters.
• Strong knowledge of US staffing operations, including compliance and best practices.
• Excellent communication, interpersonal, and negotiation skills.
• Strong analytical and problem-solving abilities.
• Proficiency in using CRM software and other relevant tools.
• Ability to travel as needed.

Job tags

Salary