Associate Director (SAP Basis Operations; S4/Hana)
Location
Andhra Pradesh | India
Job description
About the Role
Location: Hyderabad
As a key player in our program, this role will be accountable for overall project & operations services, portfolio management in SAP Basis & SAP cloud platform area. Techno- managerial activities will be the key for this role.
Your responsibilities include, but are not limited to:
• Manages the demand and resources delivering the SAP Basis service, responsible for overseeing the service operation team ensuring the coordination of this team in overall Operations planning, delivery and issue resolution in SAP Basis and AWS platform area
• Should have expertise in Cloud FinOps. Regularly track, control and optimized in cloud
• Effective and high quality handling high priority incidents, ensuring all the required teams including support vendors and onboarded in time ensuring timely resolution of an incident
• Ensure regular compliance activities like executed successfully and monitored regularly. Act as a techno-manager for the projects. Ensure timely delivery of the project.
• Responsible for the overall continuous improvement, cost reduction and performance of the services. Responsible for initiating and implementing the automation initiatives.
• Collaborates with the Sourcing Organization on supplier management and establishes/ reviews/ approves key recommendation with external service providers, as needed.
• Provide support to the service transition review, post-implementation review (PIR)/ post-audit assessment with the stakeholder and continuously improve processes from lesson-learned
• Provide an escalation and arbitration level for service related relationship issues and problems. Develop and maintain a “wish list” of all outstanding service improvements and enhancements. Support various IT teams and projects with the best customer services while improving internal operations so that they are cost-effective and efficient.
Diversity & Inclusion / EEO
We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Role Requirements
• A minimum of a Bachelor’s degree in Information Technology or equivalent. Language: Fluency (written and spoken) in English
• Excellent written and verbal communication and presentation skills
• Min 10 yrs of working experience in SAP Basis operations and projects and 2-3 years of experience in AWS platform operations
• Minimum 2 years of experience in working on S/4 HANA, HANA environment is must
• Extensive experience in handling and resolving major incidents, implementing best practices across the various SAP solutions
• Experience of engaging and interacting with a wide stakeholder group, including but not limited to end users, Business representative and various IT teams
• Experience in industrial standard ITIL, SoX, GxP and Data privacyGood understanding of ITIL v4 principles and able to work on complex 24*7 environment.
• Proven track record of broad industry experience and excellent understanding of complex enterprise IT landscapes and relationships
Why consider Novartis?
Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us!
Learn more here:
Commitment to Diversity and Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here:
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together?
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up:
Job tags
Salary
