Video SDK
Location
Surat City | India
Job description
About Company :
Video SDK is a fast-growing technology company that specializes in video-conferencing integration solutions. We are committed to delivering exceptional experiences to our customers by optimizing our online presence and driving organic traffic. Experience : 0-1 year Work Mode: On- Site
A Customer Success Associate is a pivotal role in ensuring customer satisfaction and loyalty within a company. They work closely with clients to understand their needs, resolve issues, and facilitate a positive experience throughout the customer journey. This role is crucial for retaining existing customers, fostering long-term relationships, and ultimately contributing to the companys growth and success.
Roles and Responsibilities:
1. Customer Relationship Management: - Build and maintain strong, positive relationships with customers to understand their goals, challenges, and expectations.
- Serve as the main point of contact for customer inquiries, requests, and issue resolution.
2.Onboarding and Training: - Assist new customers in getting started with the companys products or services, guiding them through the onboarding process.
- Provide training and educational resources to help customers maximize the value of their purchases.
3. Proactive Support: - Proactively reach out to customers to offer assistance, gather feedback, and identify potential issues or areas for improvement.
- Address customer questions, concerns, and problems promptly and effectively.
4.Customer Success Planning: - Collaborate with customers to develop and implement success plans tailored to their specific needs and objectives.
- Help customers set and achieve goals using the companys products or services.
5. Product and Service Knowledge: - Maintain a deep understanding of the companys offerings, including new features and updates.
- Educate customers on the latest product developments and how they can benefit from them.
6.Feedback Collection and Analysis: - Collect and analyze customer feedback to gain insights into their experiences and needs.
- Share feedback with relevant teams to drive product improvements and enhancements.
7.Renewal and Upselling: - Monitor customer accounts and subscriptions to ensure timely renewals.
- Identify upselling or cross-selling opportunities to enhance the customers value.
8.Customer Advocacy: - Encourage satisfied customers to become advocates by providing testimonials, case studies, or referrals.
- Promote the companys products or services within the customers network.
9.Reporting and Data Management: - Maintain accurate records of customer interactions, feedback, and account details.
-Generate and present regular reports on customer success and satisfaction metrics.
Education and Qualifications: -Bachelors degree in technical field / Computer Science will be preferred. (BCA/MCA/B.Tech/M.Tech/ Computer Science)
-Relevant work experience and customer service skills are often valued.
-Masters would be an added advantage.
Preferred Skills and Qualities: - Strong communication and interpersonal skills.
- Prior experience in relevant SaaS company or Infra company is more preferable.
- Collaborative work with Sales and Product teams.
- Empathy and a customer-centric mindset.
- Problem-solving and conflict resolution abilities.
- Adaptability and a willingness to learn.
- Organizational and time management skills.
- Familiarity with customer relationship management (CRM) software.
Benefits:
1. Strategic Impact: Engage in meaningful work where you can shape and implement strategic solutions, making a significant impact on our clients success and contributing to the overall growth of the organization.
2. Collaborative Innovation: Thrive in a collaborative and dynamic work environment that encourages innovation. Work closely with cross-functional teams to architect solutions that address complex business challenges.
3. Continuous Professional Advancement: Access continuous learning opportunities and professional growth initiatives.
4. Competitive Compensation Package: Receive a competitive salary and benefits package, which includes Employee Stock Ownership Plans (ESOPs) and performance-based incentives, recognizing the value of your strategic contributions.
5. Comprehensive Benefits Coverage: Enjoy a comprehensive benefits package that includes medical insurance and retirement plans. We prioritize your well-being, ensuring you have the support you need for a successful and fulfilling career.
6.Flexibility and Work-Life Balance: Benefit from flexible work arrangements that allow you to balance your professional responsibilities with your personal life. Achieve a harmonious work-life integration that suits your individual preferences.
Job tags
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