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Location

Mumbai | India

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Job description

Company Description
Accenture is a global management consulting and professional services firm that provides strategy, consulting, digital, technology and operations services. A Fortune Global 500 company, it has been incorporated in Dublin, Ireland, since 1 September 2009. In 2017, the company had more than 425,000 employees serving clients in more than 200 cities in 120 countries. In 2015, the company had about 130,000 employees in India, about 48,000 in the US and about 50,000 in the Philippines. Accenture's current clients include 95 of the Fortune Global 100 and more than three-quarters of the Fortune Global 500.

Job Description
Jobs Code JC/2852
Process Communication trainer and voice and accent trainer
No of Openings 10
Gender Male/Female
About Process Effective trainers have mastered the skills of facilitating discussion, providing helpful feedback to others,
and presenting training content in an engaging manner. An experienced trainer is able to adapt training content to meet the specific needs of the trainee.
Title Instructor Led Training
Location Vikroli.
Requirment
Communication Trainer :

CL-11
1. Understanding of English grammar – Parts of Speech, Subject Verb Agreement rules and Articles.
2. What approach should a trainer or coach take to provide Feedback effectively to resources who are non-receptive, former peers, etc.
3. How does one create conduct Training Needs Analysis and how does it differ from Training Needs Identification
4. What is quartile management
5. How does one conduct Root Cause Analysis – 5 Why technique
Additionally, the candidate must -
• At least 2-3 years of relevant experience as a voice coach or trainer.
• Must have conducted email, call or chat audits, and have knowledge of different feedback mechanisms (Sandwich model, GROW model, etc.)
• Must have some background of customer service in order to know about culture sensitization, first contact resolution, interpersonal skills, etc.
• Must speak well with no obvious sound/pronunciation errors, particularly s/sh errors, v/w errors.
• Check if the person attained a coach/trainer position via IJP alone, or underwent a proper Train the Trainer program to be certified.
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For CL10:
1. On paper communication or voice and accent trainer
2. Understanding of English grammar – Subject Verb Agreement rules, Tenses and Transliterations.
3. Different feedback mechanisms, particularly the GROW model.
4. Training Needs Identification and Analysis, Root Cause Analysis and Quartile Management.
5. Sounds in English – Vowel sounds (Monophthongs and Diphthongs), Consonant sounds (Fricatives, Affricates, Plosives, Nasal).
6. Manner of articulation and Place of articulation of English sounds.
7. How would you train new hires on English sounds How would you correct sound corruptions What are some common sound corruptions in people from different regions of India, and how would you correct them (South – v/w, East – v/b, z/j, s/sh, North – incorrect syllable stress, West – s/sh)
Additionally, the candidate must –
• At least 4-5 years of relevant experience as a preprocess trainer, having conducted New Hire trainings on grammar and voice & accent.
• Must have conducted email, call or chat audits, and have knowledge of different feedback mechanisms (Sandwich model, GROW model, etc.)
• Must have strong knowledge of customer service, culture sensitization, first contact resolution, interpersonal skills, etc.
• No observable errors in grammar and pronunciations.
• Strong knowledge of English sounds (20 vowel and 24 consonant sounds), ways to correct sound corruptions, knowledge of major sound corruptions in people from different regions
International BPO experience is mandate .

Please note – We need excellent communication skills please don't compromise here as a single grammatical or sentence construction error in the interview will lead to rejections.

Education Graduation is a Mandate and no Undergraduates
Shift timings US SHIFT
Transport Boundaries Reffer the attachment
Transport Facility Yes
Salary Range 4.8 LPA-10LPA
Weekly Off 2 Rotational
Age upto 35 yrs
USP Salary,Brand
Rounds of Interview HR screening -> Voice Versant with cutoff of 58 score-> TOF -> Operations round (Video conference) -> Final Interview (Video conference)
Documents Educational + Identity Proof + Residential Proof + Offer Letter (Current Company) +
Salary Proof (Bank Statement/Pay slip) + Relieving documents
Payout 8.33%
Claw back 90 days

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Job tags

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Salary