Location
Secunderabad | India
Job description
Location - Chennai ||Hyderabad
Notice Period - Immediate to 30 Days
About the role:
- 7+ years of experience in Managing Support / Sustain projects in DWH / Big Data Support projects
- Good in analysis , reporting , creating PPT / reports for managerial consumption would be required
- Understanding of Analytics , Azure Services would be great.
- Oversee the day-to-day operations of the Technical Support Team
- Act as an SPOC for all stakeholders (customer and internal) who will take accountability for delivery and customer satisfaction
- Act as a mentor and provide oversight, coaching, and training to technical support staff
- First point of contact for all escalations.
- Track SLAs and report the same as part of WSRs
- Should understand shift management roasters and be able to work in the onsite-offshore model (multi-geo support team)
- On-board all new technical support team members and work in review and creation of SOPs for recurring issues
- liaising with team members, management, and clients to ensure projects are completed to standard.
- Should have excellent written and verbal communication skills and experience in managing communications in Support mode, Critical Incident management,Problem management notifications
Job tags
Salary
