Location
Bangalore | India
Job description
Work Dynamics
What this job involves: - Ensure procedural controls and instructions are achieving the desired standards in line with transport policy
- Transport Manager responsible for the entire operations of the site / city.
- Manage the operation team, supplier's team, drivers and monitoring the escort team, ensuring performance and standards met.
- Daily tracking on the performance of the vendor and ensure the portal is updated on a timely basis specific to the reportees.
- Ensure to contribute towards new initiatives and Innovation in transport.
Key Responsibilities: Integrated Facilities Management Facilitate unassigned seating, ensure its effectiveness and allow for long term success. Build a greater sense of community and stakeholder engagement. Act as owner of the space across all stakeholder groups. Make decisions, guide behaviour, pilot adjustments and escalate issues and be personable and get to know individuals.
Ownership and Stakeholder Management: - Responsible for the career progression and growth of his reportees
- On time Deployment of vehicles to ensure maximum OTA & OTD is achieved and not less than the SLA 4 hrs for pickup & 15 min for drop
- On time allocation of routes to be monitored and not less than 6hrs for pickup and 60 Min for Drop.
- Conducting weekly and monthly training to IFM staffs as per the planned calendar - (Weekly, Monthly).
- Review MIS data for the month (TPI, KPI, BIG picture, Transport ops data, OB & AB data) with the MIS team (4-eye check) and share it with transport manager for review - Monthly
- ACT & On call tracking report on to be shared on daily basis to transport manager.
Responsibility/ Customer Delight: - Monitor the associate related escalations, query through AMS, Mails and POS. To ensure all mail / POS escalations are converted to AMS
- Ensure to have a proactive approach in review and raise AMS for any discrepancy.
- Conducting / Participating in Customer Connect programs like Town Hall, Virtual Connect and Meeting the project managers Periodically to upkeep Internal Satisfaction Survey (ISS)
- Ensure seat utilization and customer optimization for their locations.
Sound like you To apply you need to be: Key Performance indicators: - Daily/Weekly reports.
- Contribute to the Monthly Management Report to client and other reports as required.
- Continually review the operational arrangements and controls to maximize the efficiency levels and targets utilized as KPIs
- To conduct frequent meetings with the vendors to ensure the SLA is met
- To prepare and track the training plan for the transport team & vendor supervisors
- Proactively plan for the transport operations during festival or BCP situations
- Random check on the Statutory / regulatory / Cognizant specific compliances like 6-digit ID scrutiny, background check, maintenance of back-up documents etc.,
- Participate in Emergency Evacuation procedures including crisis management and business continuity.
- Manage all Health and Safety issues and actively participate in Health and Safety reviews
- Achievement of contracted Customer Satisfaction expectations.
- Achievement of savings initiatives as agreed with Client.
- Delivery of Agreed Initiatives as agreed
- Achievement of performance goals as agreed with manager
- Acts as leadership role model for Jones Lang LaSalle by behaving consistently with cultural requirements
- Actively searches out opportunities to achieve best results
- Promotes open, constructive, and collaborative relations with superiors, subordinates, peers and clients.
- Listens effectively and communicates through actions and examples. Have strong written and oral communication skills.
What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Apply today!
Job tags
Salary
