IT Asset Management and Service Management - Lead & SME

Location

Bangalore | India

Job description

• IT Asset Management and Service Experience are crucial components of managing IT within an organization
• ITAM ensures that IT resources are efficiently managed and secured throughout their lifecycle, while Service Experience focuses on providing users with a positive and efficient interaction with IT services and support
• Together, these practices contribute to a more effective and user-friendly IT environment

About the position

• Develop and maintain IT asset management policies, processes, and procedures.
• Conduct regular audits and assessments of partner operations to verify the accuracy of asset data and compliance with contractual agreements.
• Maintain a comprehensive CMDB inventory of all CIs including IT assets, including hardware, software licenses, and subscriptions.
• Drive usage analytics on entire asset base of hardware and software assets to optimize Upfield s cost.
• IT Service Request and User Satisfaction Management (incl Complaints & Escalations).

So, what does it take to be successful in this role

• 6-10 years of relevant experience.
• Strong knowledge of IT asset management principles, including procurement, inventory, and compliance.
• Deep knowledge of software asset management for SaaS licenses.
• Working knowledge of licensing models of multiple enterprise IT software such as SAP, Zendesk, Microsoft products etc
• SIAM or ITIL certification is highly desirable

Job tags

Salary