Location
Pune | India
Job description
- Overall 14+ years of working experience in managing 24 X7 operations and leading teams.
- 5+ years managing in a global environment and experience with handling Technical Operations Support.
- Should have experience in getting the standard process implemented across global teams.
- Strong management experience to include hiring, training, knowledge transfer, coaching, mentoring, succession planning, and budget management of IT Infrastructure functions.
- Should have created value by conceptualizing and leading regional and global initiatives for improvement.
- Developed functional business plans and assumed line responsibility for the successful implementation of those plans in an efficient and effective manner.
- Should have experience in mentoring direct reports to help improve team metrics.
- Intermediate to Advance level knowledge of Networking (routing, switching, ACI), Firewalls (Checkpoint, Palo-Alto, NSX, Cisco), and Load Balancing technologies.
- Good to have experience in VMWare and Cloud (NSX, VCD, ESG, DLR) technologies.
- Solid understanding of all IT Infrastructure related areas
- Excellent understanding of ITIL management practices
- Significant & demonstrable experience working within a service provider or professional services environment.
The Network Operations team is responsible for maintaining and enhancing the service we deliver to our clients by effectively, (Not that the Manager would do this hands on)
- Managing core network environment with ASR1K/9K core routers and ACI, Nexus 9K,7K,5K,3K,2K and 35xx, 6509 series switches
- Network WAN backbone, MPLS and internet connectivity with BGP, ISIS, OSPF routing protocols. Extensive use of VRFs, route import/export
- Cisco ASA, FTD, Checkpoint, Palo-Alto, NSX firewall management with IDS and threat prevention modules
- VMware NSX-V and NSX-T based cloud environments with ACI underlay.
- F5, NetScaler, A10 load balancers
- Standardizing the process across our clients to deliver service consistently.
- Supporting Major Incidents 24x7 as needed
- Delivery service availability as specified per client contracts.
- Managing client/Internal communication on all upgrade related activities
- Managing vendor escalations to help resolve issues.
- Reviewing and analyzing the failure trends
- Reducing the failures through root cause analysis
- Identify and execute the automation opportunities to generate efficiencies in team and be able to manage workload efficiently.
- Ensuring plans are progressed seamlessly and dependencies are called out.
- Ensure all the relevant documentation is updated/ created to enable global support.
- Review the progress of upgrade in governance calls with leadership and management.
Job tags
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