Mahindra Group
Location
Ahmedabad | India
Job description
Responsibilities & Key Deliverables
Regular interaction with customer and understand support require at customer end, escalate the same to Area business manager / Zonal Service Manager for further resolving toTrack sheet / better connect.Log book collection - MTBL and compettion vehicles,Helps to create better database as well plan for immediate action plan for scope of improvement.Overall Product performance establishment includes Fuel Efficiency, Maintenace, Tyre life, Uptime etc. throuh Testimonials from customer..Testimonials on FE from customer post successful complition of FE trial one vehicles.No. of Pre and post trial customer signed off copy per month.Competition details data on performance, vehicle specification, new engineering introduction from field feedback.Ensure uptime monitoring and time to time share the same data to Area business manager / Zonal Service Manager for further improvement plan.Travel along with the vehicle for specfic trials.Support to the dealer before commensing the trial for vehicle check up and upkeep Preferred Industries Education Qualification Diploma; Diploma in Mechanical General Experience 2 to 5 Yrs,experience in Service/ Quality/ PVT/ Vehicle Integration Critical Experience Mahindra Leadership Competencies Strategic Business Orientation_Business Perspective Strategic Business Orientation_Anticipating and Leveraging Business Opportunities Strategic Business Orientation_Strategic Foresight Strategic Business Orientation_Global mind-set Leadership through Sustainability_Strategize around,Sustainability Drivers Leadership through Sustainability_Frugal mind set Leadership through Sustainability_Stakeholder focus Leadership through Sustainability_Triple Bottom Line Sensitivity Customer Focus_Customer Sensitivity Customer Focus_Customer Delight Customer Focus_Service Orientation Innovation Led Transformation _Idea Orientation Innovation Led Transformation _Change catalyst Innovation Led Transformation _Risk Taking with Responsibility Result Orientation with Execution Excellence_Effective Project Management Result Orientation with Execution Excellence_Passion for Quality Result Orientation with Execution Excellence_Accountability for results Result Orientation with Execution Excellence_Agility with discipline Leveraging Human Capital_Exponential synergy Leveraging Human Capital_Team development Leveraging Human Capital_Entrepreneurial engagement Leveraging Human Capital_Appreciating diversity Weaving Passion and Energy at Work_Being Passionate about work Weaving Passion and Energy at Work_Working without Barriers Weaving Passion and Energy at Work_Blending Fun with work Weaving Passion and Energy at Work_Learning from Failures System Generated Core Skills Customer Analysis Customer Sensitivity Interpersonal Skills Product Knowledge & Application Spare Parts Management Warranty Management Service Orientation Service Quality Service Management System Generated Secondary SkillsJob tags
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