Clinical Referral Specialist
Location
Bangalore | India
Job description
Workplace Options:
Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.
Current Opportunity: Clinical Referral Specialist Location: Bangalore
Hybrid
Shifts: 7PM-4AM
Salary: 5.5 Lacs fixed plus shift allowance
Years of experience: 1-3 Yrs.
Languages required: English.
Description: The Referral Specialist assists the Workplace Options Counselling and Legal Service Delivery teams by identifying available providers for our clients who are in need of short-term counselling assistance around the world.
Responsibilities: - Review clinical intakes.
- Identify clients' needs and match the appropriate provider with client using our proprietary database.
- Recruit counsellors and attorneys to the Workplace Options network.
- Enter provider information into our database/case management system.
- Maintain strict confidentiality of our clients' information.
- Communicate provider information to our clients.
- Proactively manage caseload.
- Any other delegated responsibilities and specially assigned duties, as management deems necessary.
Requirements: - Bachelor's Degree required.
- Able to work in a fast-paced work environment.
- Able to Multitask while maintaining a high level of quality and productivity.
- Able to navigate proficiently in varying databases and on the internet.
- Able to work effectively as a team member in a team environment.
- Proficiency with proprietary and unique software applications.
- Flexibility to adapt to the work volume and flow during peak times.
- Excellent interpersonal, written, and oral communication skills.
- A high level of literacy with a variety of software applications including Excel and Word.
- Well-honed research skills - can perform web research creatively, quickly and efficiently. Can prepare ad hoc client reports accurately and quickly.
Required Experience: - Experience working in a recruitment, sales, or credentialing position preferred.
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