Covalensedigital
Location
Bangalore | India
Job description
·Develop and Maintain Good Relationships with CxO Layer, all relevent stake holders from the customer end
·Build a Strong Relationship with Delivery stake holders
·Work closely with Solution Engineering Team as required
·Create Positive Team Environment for Improving Collaboration & Productivity
·Collaborate and become the bridge b/w customer and delivery managers/ project managers/ anchor tenants in maintaining the customer success levels at high percentage.
·Customer Satisfaction / success (CSAT scores) must be good. More than 80% score must be achieved.
·Conduct monthly governance meetings with customers involving Sales & other key stake holders for keeping all accounts in a green state all the times.
·Lead Weekly Account Review Meetings and provide clarity on all aspects of Account Management
·Publish Quarterly / Half-Yearly & Yearly Achievements to CDS Leadership Team
·Meet or Exceed Account growth by 20-25% YoY
·Identify areas of Growth and prepare a Sales roadmap for 4 quarters in advance
·Improve the overall profit margins by 2 to 5% YOY, per account
·Collaboration and contribution towards the growth of the organization
Job tags
Salary
