SDNA Global
Location
Secunderabad | India
Job description
Key Responsibilities:
• Responsible for monitoring and driving service operations
• Drive implementation of operational policies and procedures
• Monitor performance of branches and ensure high productivity levels
• Conduct periodic audit and inspection to ensure that all tools & equipment are available and being
utilized by the field staff as per laid down norms and procedures
• Design and implement strategy for expanding operational support services and network in line
with sales forecast or approved expansion plans
• Review recommendations received from branches for implementation of new projects, provide
resources required and monitor implementation
• Monitor and track implementation of various new infra for existing network and customers
• Support rollout of new platforms like GPON
• Provide support to Community Projects in respective Business
• Provide support to corporate customers in respective Business
• Co-own and support all end-to-end customer care processes and procedures with a view to
increase customer retention
• Assume overall responsibility for supporting technical customer care as per laid down norms as
well as monitoring of complaint resolutions
• Analyze training needs of operations staff and co-ordinate with functional training team and HR
to ensure design and implementation of training programs
• Responsible for timely execution of special projects/ up-gradation assignments
• Establish measure of performance and monitor performance of Operations staff
• Design and implement customer Relationship management strategy with a view to increase
customer retention
Job tags
Salary
