Opportunity to work with one of the fastest growing Series B SaaS Organization
High Growth Culture and Meritocratic Organization
Job Description
Work with the leadership team to define Customer Success strategy and annual and quarterly goals including retention and expansion targets
Help create the Customer Success playbook for the client lifecycle, from sales handoff through to advocacy and successful renewals
Serve as a partner and direct point of contact for clients - driving onboarding, training, and ongoing support to establish and maintain productive relationships
Facilitate dialogue between our clients and internal teams, solve requests and issues, and follow up on action items from the regular client and team meetings and periodic business reviews.
Stay on top of client needs, acting proactively and swiftly for workflow optimization, as well as ad-hoc requests.
Regularly hunt for opportunities to connect with clients for training, regular discussions, and feedback.
The Successful Applicant
3-5 years in Customer Success or Account Management preferably in a SaaS product company
Strong communication skills, and fluency in spoken and written English
Management experience with a proven ability to inspire and develop individual teammates is a plus
Extremely proactive
What's on Offer
Opportunity to work with one of the fastest growing Series B SaaS Organisation
