Technical Trainer & Writer (Dual Role)

Location

Noida | India

Job description

Position : Technical trainer & writer (Dual role)

Shifts : 24*7 (US Shift mainly)

Location : Chennai/Noida

Technical Writer responsibilities:

• The candidate must have MS PowerPoint expertise knowledge in building up the Deck for Sr. Leadership level.
• He/she should have very good knowledge in documentation,
• Simplifying the Deliverables built in MSA into various SOP's
• In MSA, the deliverables are written along with contact language, this to be in simplified language
• Overall, to have very good knowledge on writing the document
• Proficient in English
• Person should have atleast 8-10 years of hand on experience
• Expectation is to Create, manage, & version control contractual and non contractual documents
• Proficient in MS Office with Special Focus on Power Point, Visio, Excel, And MS word.
• Person should be able to write Documents, News Letters, and event calendars
• Should be able to Create Training Manuals
• Prepare instruction manuals
• Disseminate technical information in easy-to-understand language for a non-technical audience
• Have technical accuracy in writing user documentation
• Create software documentation after a thorough collaboration with subject matter experts and technical staff
• Help other writers in creating documentation
• Ability to take existing and potential content and improve it
• Convert complex documentation to easy language for multiple audiences
• Create product manuals with screenshots and tutorials
• Write documentation for internal teams such as developers and programmers
• Communicate complex ideas in a concise manner

Added responsibilities as trainer:

• Run various ITSM & ITIL trainings for the project members.
• Understand Call center and technical service Desk Environment.
• Strong understanding of Digital WorkPlace.

Job tags

Salary