Tower Leader - Accounts Receivables
Location
Kolkatta | India
Job description
Job Description
Company: ITC Integrated Business
Services
Role Overview:
In this
role you will ensure all Service Level Agreements are adhered to and provide
the client stakeholders with a high-quality service compliant with controls,
and drive continuous improvement and transformation. You will promote teamwork,
provide employees with coaching and feedback. You will network with other
functions and will interact with leadership and manage the relationship on
matters pertaining to the Accounts Receivable process.
As the
Operations Leader you will be expected to:
- Oversee the overall performance of a 100+ members in the
accounts receivable team and ensure all SLAs and KPIs are met in accordance to
the agreement.
- Monitor and track timely billing, cash application,
reconciliation and month end close procedures.
- Supervise the regional collections team in organization,
partner with business and regional finance stakeholders and ensure collection
targets are met.
- Prepare the weekly/monthly KPI reports and provide insights
on collection trend and progress, proactively highlight challenges/risks and
suggest innovative solutions.
- Continuously coach and train the collections team, review
performance and provide guidance.
- Develop the monthly performance dashboard and other AR
metrics as requested by the stakeholders, actively participate in the monthly
reviews with finance heads.
- Ensure adherence to collection policy and initiate
appropriate actions to ensure full compliance to the AR policy.
- Continuously evaluate the collections process and recommend
best practices & approach including other alternatives.
- Evaluate and recommend proper accounting policies and
procedures for O2C.
- Closely engage with business and finance stakeholders to
agree on actions required to clear aged receivables.
- Continuously challenge the existing process and strongly
recommend efficient ways of performing.
- Re-engineer the AR process, improve cash flow and reduce aged
receivables.
- Develop the continuous improvement framework and drive the CI
culture among employees.
- Engage with key personnel in the regions and build a trusting
relationship, provide leadership support in coordinating with organization team
and the regions.
- Effectively collaborate and communicate with the stakeholders
and ensure client satisfaction.
- Build a high performing team, coordinate with HR in hiring
the right resources and oversee onboarding of resources.
- Provide regular insight to the employees on regional
performance, business requirements and set the right performance expectations.
- Drive process compliance across the AR function and establish
a method to monitor and capture deviations to standard processes.
- Support internal and external audits, be the bridge between
auditors and delivery teams. Coordinate action plans and closure of actions.
Important
The candidate will be responsible
for the AR function within Financial Shared Service, scope includes Invoicing,
cash application, collections and dispute resolution. Develop strong
relationship and facilitate close interaction between the receivables team and
key stakeholders in the organization.
Requirements
Ideal candidate:
- Extensive
experience and a thorough understanding of accounts receivable in a Shared
Services context. 15 to 20 years overall experience with the majority being in O2C with
exposure to the SAP environment.
- At least
8-12 years' experience working as AR Leader within Finance Operations / Shared
Services, with proven capability to lead, develop and motivate a team and
create a best-in-class shared services department.
- You will
possess proven leadership capability of supporting in implementing or upgrading
systems to support an efficient AR shared services environment.
- Proven
credibility with leadership and Procure to Pay peers, whereby you can partner
and ensure AR Shared Services supports the business for success and high
performance.
- Experience
in driving standardization and transformation with exposure to O2C tools such as web collect, Get Paid, high radius.
- You must
thrive on working in a collaborative team environment and enjoy supporting
others to achieve a best-in-class Shared Services environment
- Ability to manage
high workloads & conflicting priorities, both in support of the team and
their respective business units alongside all employees.
- Collaborative style
and a good team player.
- Strong employee focus
mind-set. You are passionate about employee experience and driving continuous
improvement for all processes.
Qualifications
(Education/Experience/Certification):
- Graduate or higher degree.
- Tertiary qualifications or relevant
experience in Administration, Finance and Accounting or a relevant discipline,
and/or demonstrated successful experience in stakeholder/customer engagement in
a Shared Services/Contact Centre environment.
- Proven experience across a range of
accounting and finance functions, with a sound knowledge of accounting
principles and standards, financial data processing and reporting.
Job tags
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