Customer Care Associate And Senior Associate International Calling
Arietis Health
Location
Delhi | India
Job description
Respond efficiently and accurately to callers, explaining possible solutions, and ensuring the caller feels supported and valued* Should be efficient in providing high quality customer service on Inbound&collect revenue over Outbound calls.
Answer or make calls to customers to learn about and address their needs, complaints, or other issues with products or services.* Engage in active listening with callers, confirming or clarifying information and diffusing angry customers.
Utilize software, databases, scripts, and tools appropriately.* Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
Adhere to all company policies and procedures.* Take part in training and other learning opportunities to expand knowledge of the company and position.* Exceptional customer service, active listening, and verbal and written communication skills, and professional phone voice.
Understanding of company products, services, and policies.* Proficiency with computers and strong typing skills.
Ability to ask prying questions and diffuse tense situations.* Strong time management and decision-making skills
Adaptability and accountability.* Work from office role (All 5 Days).
Required Skills and Qualifications:* Graduate in any discipline.
Excellent written and verbal communication skills* Must possess a minimum of 1 years experience in International Call Center Customer
Service experience.* Good knowledge of MS excel and office.
Strong clerical skills.* Self-motivated and team player.
Competencies: To perform the job successfully, an individual should demonstrate the following: Patient Centric - Exemplifies actions of putting the patient first; participate in helping the patient achieve the best experience and outcome in all RCM (Revenue Cycle Management) processes/functions. Integrity - Doing the right thing, always, in a reliable manner; follow through on commitments; adhere to policies and procedures; work ethically and with integrity. Technology Forward - Support new innovative approaches and ideas through technology; address challenges with automation ideas and resources; generate suggestions for improving work with technology.Hassle Free - Optimize opportunities to provide a hassle-free patient and client experience. Education/Experience: Bachelor's degree in any discipline. Language Ability: Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers or employees. Reasoning Ability: Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform related duties, as assigned by their supervisor.
