Taj Lake Palace
Location
Gurgaon | India
Job description
Job Responsibilities
Responsibilities:
Handling group bookings and check-ins and check-outs.
To maintain a physical count of all room keys in each shift
To ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest
Asks for the day of departure and mode of payment. In case of the payment by credit card, take down the details.
In case the guest avails of a package offer get the required documents (ticket/voucher).
For a walk in guest, informs the duty manager and the security while checking in the guest.
For a foreign guest, takes down the passport details and returns the passport back to them
To co-ordinate with airport reps in movement of airport coaches
To ensure departure calls are done as scheduled
To ensure welcome experience target scores are achieved during check-in's
To ensure availability of welcome amenities
To ensure personalized luggage tags are received by 11am
To achieve check-out experience as per GSTS targets
Guest interaction at check I/O to get valuable guest feedback.
Keep the keys and personal stationary ready to facilitate express check-in.
Job tags
Salary
