International Customer Service

Location

Thane | India

Job description

Job Title: Collections Specialist (US Process)

Job Description:

Overview:

We are seeking highly motivated and experienced professionals to join our team as Collections Specialists for our US Collection Process. The ideal candidates should have a strong background in International BPO and International Sales demonstrating a proven track record of success in debt recovery and customer service.

Responsibilities:

• Debt Recovery:
• Contact customers with delinquent accounts through outbound calls and other communication channels.
• Negotiate and establish repayment plans based on customers financial situations.
• Utilize effective communication and persuasion techniques to recover outstanding debts.
• Customer Service:
• Provide exceptional customer service by addressing inquiries and concerns regarding overdue payments.
• Work collaboratively with customers to find mutually beneficial solutions to resolve outstanding debts.
• Maintain a professional and positive demeanor while dealing with challenging situations.
• Documentation and Reporting:
• Accurately document all interactions with customers including payment arrangements and commitments.
• Generate and analyze reports related to collections performance and provide regular updates to the management team.
• Compliance:
• Ensure compliance with all relevant laws and regulations governing debt collection practices.
• Stay informed about industry best practices and updates in debt collection laws.
• Team Collaboration:
• Collaborate with team members and other departments to share insights and strategies for improving collection efficiency.
• Participate in team meetings and training sessions to enhance skills and knowledge.

Qualifications:

• Prior Experience:
• Minimum of 1 years of experience in International BPO and International Sales.
• Proven track record in debt recovery and achieving collection targets.
• Communication Skills:
• Excellent verbal and written communication skills in English.
• Ability to effectively communicate with customers and internal teams.
• Negotiation Skills:
• Strong negotiation and persuasion skills to reach mutually agreeable solutions.
• Analytical Skills:
• Ability to analyze customer situations and develop appropriate strategies for debt recovery.
• Technology Proficiency:
• Familiarity with CRM software and other tools used in the collections process.
• Adaptability:
• Ability to adapt to changes in processes procedures and industry regulations.

Education:

• Bachelors degree preferred.

Benefits:

• Competitive salary
• Performancebased incentives
• Health insurance
• Professional development opportunities

If you are a resultsdriven professional with a background in International BPO and International Sales and you thrive in a challenging and dynamic work environment we invite you to apply for this exciting opportunity. Join our team and be a key player in helping us achieve our collection goals while providing exceptional customer service.

customer service,international sales,bpo,debt collection

Job tags

Salary