Location
Noida | India
Job description
Job Description (Posting).
Proposing & implementing technical solutions
Hands on Experience on Net Weaver and SAP New dimensional products
Deep knowledge of IaaS / PaaS solutions
Landscape Sizing & Design (public and private cloud)
SAP HANA DB, Max DB, Content servers (Sybase)
HA/DR architectures.
Problem Management
WD setup and functionality
(1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
Qualification
B-Tech
Skill (Primary)
EPS-COTS Apps-SAP
Job tags
Salary
