A.P. Moller - Maersk
Location
Chennai | India
Job description
Delivers daily execution in the Collections space, with some support
for improvements to a given process and/or project. Should be a French Language Expert who can read, Write and Speak fluently
Senior AR Specialist - French
. Must be fluent in French speaking and writing.
.Create and send SOA's to customers in a timely and accurate manner and in line with customer CSOP's or global standard for SOA and send statements of accounts to clients.
.Calling the customers on regular basis to discuss any challenges with their respective account.
.Provide Cluster collection manager or Supervisor with daily, weekly and monthly reports on performance activity for collectors.
.Maintain constant communication with other complimentary business units to ensure that collections team is meeting set KPI's
.Review on-account payments and advise order to cash team of where payments should be applied.
.Ensure that high risk customers (based on debt ratios) are escalated to collections Managers for treatment.
.Monitor daily emails and ensure these are either responded to or forwarded to the correct department/escalation point in a timely and accurate manner.
.Monitor AFR releases and liaise with internal customer support functions to ensure payment is received and goods are released in a timely manner and in line with internal procedures
.Liaise with in-country coordinator, sales persons where necessary.
.Adhere to relevant legislation (Country/cluster specific)
Job tags
Salary
