MM Staffing & Career Consultants Pvt Ltd
Location
Ahmedabad | India
Job description
Deals directly with customers to ensure that company delivers highest standard of service for addressing customer issues.
• Obtain and evaluate all relevant information to handle product and service-related inquiries and complaints.
• Respond promptly to customer inquiries and resolve customer complaints.
• Provide pricing & delivery information to end users.
• Maintain data related to collections pertaining to Services & Spares and follow up with customers there by ensuring timely collection of outstanding dues.
• Responsible for timely updating of data related to customer service applications & related software.
• Set up new customer accounts in internal systems & perform customer verifications and checks.
• Directs requests, complaints and unresolved issues to the designated resource.
• Manage & maintain customer accounts and keep record of administrative reports & documentation including Onsite Activity Forms, Commissioning Reports & TER Reports from FSE’s and relevant departments.
customer care,customer support
Designation: Sr. Executive - Customer Support
Vacancies: 1
Experience: 1.0 Year(s) - 3.0 Year(s)
Job tags
Salary
Rs 3.6 - 4.2 lakhs p.a.
