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Sr. Manager, Customer Support (India)


Location

India | India


Job description

Job Description

Sr. Manager, Customer Support

Vimeo is looking for an experienced leader who brings a strong mix of leadership, operational rigor, and intuition for business to help establish the vision and drive the execution of our Customer Support team.

You will lead a group of Vimeo Customer Support Team who are responsible for handling support tickets and adhering to designated SLAs across channels (email, phone, chat). This team owns the client lifecycle in support, ensuring a best-in-class, white-glove experience for our clients. 

Based in India, and reporting to the Sr. Director, Customer Support Delivery, you will come to the table with the technical and programmatic know-how to help in the development of a global, best-in-class B2B support function!

What you'll do:

Skills and knowledge you should possess:

About Us:

Vimeo (NASDAQ:VMEO) is the world’s most innovative video experience platform. We enable anyone to create high-quality video experiences to connect better and bring ideas to life. We proudly serve our growing community of nearly 300 million users — from creative storytellers to globally distributed teams at the world’s largest companies. Learn more at 

Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.


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