Customer Development Manager
Location
Maharashtra | India
Job description
About us
To lead and manage all aspects of identified DSC strategic accounts . To lead the continued growth of the strategic accounts through new business acquisitions. To support the development of new business opportunities and to ensure that DSC is capable of growing in scale and complexity to meet our customer’s requirements. To deliver significant change management solutions, and ongoing change culture. Responsible for assessing, clarifying and validating customer needs on a regular basis. To ensure DSC complies with legal requirements for its operations.
Responsibilities
- Grow the business within current key strategic clients, new services for existing clients and increase share of wallet
- SPOC for customers on all strategic and tactical requirements.
- Ensure service levels are met in line with contractual commitments
- Drives Net growth by winning additional and retaining existing business and diligently coordinates related processes (O2D)
- Investigate and review key customers supply chain needs and identify where DSC can best apply value
- Builds extensive network within customers organization and demonstrates the value we have delivered
- Monitors operational performances and jumps in when customer satisfaction is at risk; upholds communication matrix and escalates decisively if required.
- Schedule, prepare and facilitate regular leadership meeting with customer (QBR,QBP,TEM)
Requirements
- Minimum 8-10 years experience within Logistics/3PL and/or supply chain with a significant focus and/or experience in customer management nd new business acquisitions.
- Post graduate from recognised institution - supply chain or logistics.
- Strong Communication Skills
Job tags
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