Credence HR Services
Location
Chennai | India
Job description
Roles & Responsibilities: Manage a team of Tier 1 Helpdesk and Employee Data Management employee – Voice and Email/Chat HR Helpdesk, ER related actions , Employee data Changes, Transfers, Exits and Absences. Lead and Deliver day to day operations – SLA/KPI management, Metrics management, BOI’s etc. Implementation of HR initiatives to support business through a team of HRSS Advisors and SME’s. Lead and support the HR transformation projects within SSC – Process standardization, automation. Transition Management – Effectively support transition of work within SSC with minimal challenges. Manage escalations from business and implement measures/controls in place to mitigate impact on delivery operations. Mentor the team, provide training and conduct performance evaluation.
Requirements: Experience with at least one ERP/HCM systems such as SAP SuccessFactors, Workday, Oracle, Peoplesoft etc. Graduation as a minimum (MBA/PGDBM in HR preferable). 5+ years of experience in HR Helpdesk and HRSS domain with at least 2 years in a team management role. Good knowledge of HR Helpdesk Operations, HR Operations, HRSS, HR Employee Lifecycle and compliances Flexible to work in night shifts (US)Job tags
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