Customer Support Executive

Location

Delhi | India

Job description

Overview About Us 

We are a pioneering skincare producer known for our natural products, which are formulated with the ingredients taken directly from Mother Nature. Our products have been predominantly formulated for skincare — to heal the problems of pigmentation, acne, and tanning. With our inclusive combination of products considering the doctrine of Ayurveda, which enunciates that healthy skin is a cumulative result of proper internal and external nutrition, we have infused every ingredient, like antioxidants, vitamins and natural oils etc., into it. 

Patiently, get ready to dive into flora with us because we are committed to providing the best and most cost-effective healer, making skin beautiful, glowing and flawless. Grow with TNW International PVT Ltd's Seal'! 

Description: 

We are looking for a Customer Service Executive, who is responsible for handling questions, comments and complaints regarding products, giving customers information about products and services, taking orders, and processing returns. By helping customers understand the products. Their ultimate goal is to provide positive customer experiences by enhancing relationships between them.

Responsibilities:  

• Respond to customer queries in a timely and accurate way, via phone, email or chat.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Skills:

• Must have good communication skills in verbal and written 
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.
• Familiarity with our industry is a plus.

Job tags

Salary