Location
Secunderabad | India
Job description
Company Description
IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.
Responsibilities Job Description We have a fantastic opportunity for a Delivery Manager to join our global Data team. Reporting to the Data Service Delivery Manager the role will play a major part in the delivery of our Data Services by supporting the delivery, management, and maintenance of the IQEQ Data Platform.
The ideal candidate will have previous delivery experience working within an Agile delivery environment. Ideally with previous delivery experience in a external client facing role. Financial Services or Fintech industry experience would be ideal.
Responsibilities include, receiving and evaluating new client delivery and service requests. Establishing and maintaining strong relationships with internal and external stakeholders. Providing direction to the Data Platform Support Team and advising and coaching team members. In conjunction with the Data Service Delivery Manager, creating Data Platform service delivery schedules, understanding customer needs and supporting the team to provide the best data project delivery and in life support service.
Tasks (what does the role do on a day-to-day basis)
- Ensuring that systems, procedures, and methodologies are followed to support outstanding delivery
- Facilitate all Scrum events in the team, including daily stand-ups, sprint planning, sprint reviews, and retrospectives.
- Developing a deep understanding of projects to gain insights into the scope for delivery
- Supporting the Data Platform Support Team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.
- Prepare and present required implementation documentation for sign off including detailed planning, proposal, requirements and test documentation as required.
- Promote effective collaboration and communication within the team and across internal cross functional boundaries and external teams.
- Monitoring and managing incident management processes, ensuring that SLAs are being adhered to and optimal service maintained
- Taking accountability for service delivery performance, meeting customer expectations, and meeting future demand
- Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary
- Supporting the Lead Data Engineer during critical incidents, coordinating with other resolver groups and establishing effective communication between stakeholders.
Key Behaviours We Expect In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:
- Communicates Effectively – Adjusting communication style to fit the audience & message. Providing timely information to help others across the organisation. Encourages the open expression of diverse ideas and opinions
- Action Orientated – Readily taking action on challenges without unnecessary planning and identifies new opportunities, taking ownership of them
- Interpersonal Savvy – Relating comfortably with people across all levels, functions, cultures & geographies. Builds rapport in an open, friendly & accepting way
- An analytical mind, excellent problem-solving & diagnostic skills, attention to detail
Qualifications Education / professional qualifications - Bachelor's degree in a relevant or related field
- 3-5 years delivery experience
- 3-5 years in an IT related role
- Background in Financial Industry
Background & Technical Experience - Experience of managing multiple concurrent projects of differing scale and scope
- Previous knowledge/experience of using Agile methodologies in an enterprise project management deliveryframework
- Knowledge in a scaled Agile methodology (e.g. SAFe,Scrum@Scale).
- Excellent communication and interpersonal skills ensuring confidence in conflict resolution and the ability to tailor own style to the audience.
- Experience with agile collaboration tools (e.g. JIRA, Confluence).
- Knowledge of ITIL Service Management Disciplines
- Experienced in Infrastructure delivery and the SDLC.
Other Company, Product, And Market Knowledge - Experience of working in a complex, multi-country professional services, financial services or BPO organisation with complex processing requirements
- Multi-country experience and demonstrates an ability to work in a multi-cultural, talented, and demanding team environment.
- Possess the skills and the personality to operate effectively in a very fast-paced complex global business with an in-depth knowledge of program management.
- Excellent communication skills in both written and oral form, with staff members, customers, suppliers, and the management team with the ability to make decisions, act and get results.
- Passion, dynamism, and drive
- Personal presence, integrity, and credibility
- Ability to solve problems either independently or by utilising other members of the team where necessary.
- Experience of leading and mentoring teams.
- Strong analytical and troubleshooting skills.
- Ability to investigate and analyse information, and to draw conclusions.
Additional Information At IQ-EQ we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices.
Key behaviours we expect to see Role In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:
- Taking ownership of clients' requests, be pro-active
- Perform research to obtain the best solution for clients
- Clear Directors' and Managers' questions and comments efficiently
- Look for opportunities where we can add value to our clients
Job tags
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