Assistant Manager - Customer Service
Hunarstreet Technologies Pvt. Ltd.
Location
Mumbai | India
Job description
Job Description
We have an exciting opportunity for an
Asst. Manager – Customer Service to independently handle customer service desk for ocean exports and imports.
Key Responsibilities - Handling of Key Account business of Ocean Exports by sea, which includes entire coordination with both shipper, consignee, Carrier, Freight Forwarders, Transporters, CHA for CFS and Factory Stuffing of containers / LCL cargo.
- Co-Ordination with Overseas Office for Nomination Shipment & Handling Nomination Shipment.
- Responsible for managing and reviewing export and import operations in accordance to ocean freight business and customer need.
- Co-Ordination with Sales & Documentation team for Shipment Procedures.
- Sending Quotation to customers for Ocean Exports & Imports.
- Should Handle Hazardous & Reefer containers.
- Should Handle Over Dimensional Cargo.
- Establish & maintain a strong working relationship with Customers to get more business with existing customers.
- Manage reporting requirements of department such as DSR, Operation Tracking Report.
- Time management, prioritizing tasks, and meeting deadlines. Produce quality work even when under extreme time pressure & deadlines.
Job Requirement Bachelor's degree in Commerce, Logistics, or related field with over 8 years of experience in the job offered, out of which at least 4 years of experience in Ocean Export and Import. Should have
handled shipment for a minimum volume of 150 containers per month .
Skills: freight forwarding,import/export operations,container shipping,customer service
Job tags
Salary
