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Location

United States of America | India

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Job description

Fraud & Risk Specialist

EA’s Fan Care organization exists to inspire the world to play. We support players across the globe in 13+ languages. We value people who will bring new ideas and perspectives to help make Fan Care a great place to be and be from. We celebrate diversity and inclusion . It’s just as important for us to create great experiences for our people as for our players. We’re looking for people who will come to the office (or Zoom meeting) excited to work and ready for some fun.

As a Fraud Risk Specialist within Fan Care, you will report to the Player Protection Manager and help support the business through data analysis. You will audit fraud trends and suspicious activity, with the goal of identifying risks, gaps and opportunities in operational practices. You are a thoughtful and curious person who has a passion for diving into data to find insights. You will use findings to produce actions, and create detailed reporting to recommend processes or actions to reduce impacts or guide improvements.

Responsibilities

• You will identify inappropriate usage of internal tools & systems.
• Monitor and review fraudulent behaviour in Fan channels to identify vulnerabilities and attack patterns
• Investigate impacts and mitigations of items such as Account Takeovers, Monetary Fraud, Content Phishing and several other malicious behaviours.
• Accomplish unbiased reviews, labelling and audits.
• Apply a task-driven and structured approach to work execution.
• Creation and presentation of summarized outcomes, that tell a story and provide important insight.
• Support the Fraud Risk Analysts by delivering relevant opportunity insight, informed by data and trend analysis.
• Stay current on fraud trends and risk management best practices.
• Manage ad-hoc tasks and special projects

Qualifications

• An interest in investigations and finding root-causes, along with the ability to consider alternative perspectives.
• Ability to concisely articulate complex issues, both verbally and written.
• Excellent investigation, research and documentation skills.
• An inquisitive mindset that brings creative solutions for improving the player experience and reducing friction, while considering the requirements for balanced risk tolerance.
• Advanced Microsoft excel (can perform complex functions) skills or Intermediate .
• Bachelor's degree in a related field.
• 2 years customer support experience.

We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.

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