Birlasoft
Location
Pune | India
Job description
Job Description
• Partner with Business Leads and establish strong relationship, and establish self as Go To Person for all Financial Requirements. • Lead and coach Finance Functional Team for Production Support as Queue Owner to: • Triage and resolve Level 2/3 Production tickets, owning Finance Queue and drive them to closure coordinating with Technical Team, Business Users and other IT teams. • Determine the Root cause and provide/deploy permanent solutions preventing recurrence and deploy them working closely with Business and IT Teams. • Review the tickets history periodically and come up with automation and process improvement opportunities. • Lead and coach Finance Functional Team for New Enhancements and Implementation Projects to • o Interact with business users, capture requirements, author Functional Designs (MD50), transition requirements/designs to Technical Developers and coordinate Build, Test and Deployment of new enhancements. • o Deliver the tasks to Project Timelines. • Lead thorough testing of Fixes and New Solutions ensuring the quality. • Understand the Business, Business Processes and Solutions deployed, and add value appropriately in Production Support, New Enhancements and Implementation Projects. • Constantly upskill the team reviewing the solutions and fixes, ensuring quality assurance. • Schedule and lead the Trainings and Handholding to Business Users proactively. • Lead regression testing for Finance Solutions as part of Monthly Maintenance and Implementation Projects. • Preview all the SRs prior to logging to Oracle, and ensure SRs are logged only for bugs. • Reachable for the team for all guidance they would need. Qualifications • Bachelor's/Masters degree in computer science or related field, or equivalent related IT experience. • Resource should have 15+ years of Oracle EBS Finance Functional experience. Should have at least 2 full life cycle implementations experience. Expertise in Order Management, Shipping, Accounts Receivable and iReceivables modules • Knowledge in SQL queries. • Strong interpersonal, written and verbal communication skills. • Worked in EBS Production support (Incidents, Enhacements and Problem Tickets management) adhering to critical SLAs. • Should have knowledge in Month end closure and SOX activities. • Should have 3rd Party integration knowledge with Oracle. • Should have knowledge of ITIL processes. • Should have knowledge of Life Cycle Implementation, as per a proven methodology. • Finance Subject Matter Expert with good mix of Oracle and Business, front ending with Business Leads and Users. • Lead the Functional team. • Experience leading the workshops with Cross Functional Teams.Job tags
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