Associate Manager, Customer Relations (CRM)

Location

India | India

Job description

Overview

We are looking for Associate Manager, Customer Relations who will be responsible for a range of interesting projects where you can apply your skills and learn new skills by working on real business projects in the retail context.

Please note : We are a remote-first organization, and you can work from anywhere in South Korea. However, given the business requirements of this role, you are expected to travel to our Seoul office.

Responsibilities

Must have

• Experience in CRM (Customer Relationship Management) and customer lifecycle management
• Email marketing: Ability to create a campaign calendar, create content, and set up campaigns with the help of operational staff
• Experience in planning and implementing customer engagement and retention activities across channels (email, SMS, phone, SNS)

Good to have

• KakaoTalk engagement
• Field or Event Marketing
• Customer interview skills
• Customer analytics knowledge

Qualifications and Prerequisites

• Conversational level of English
• Bachelor's marketing degree is preferable
• At least 5 years of prior experience in Marketing / CRM / Customer Relations / Loyalty roles is a big plus
• Intermediate level skills of business data analysis in Excel.

Application Process

CV Screening Test Primary hiring manager Interview Secondary hiring manager Interview HR Interview

Additional Information

CACTUS is a culture-driven company powered by its people, their passion, and their inspiration. All Cactizens live by the culture and values that define us.

We value people for their talent, personality, competency, and the ability to learn and grow. We create a work environment that allows people to thrive and show their best performance. We believe in meritocracy.

We take pride in our diversity. We strive to embrace diverse voices and create an inclusive workplace.

We encourage all Cactizens to talk openly about their ideas and opinions and provide feedback to anyone who is a part of CACTUS, regardless of designation, experience, or seniority. We also encourage them to place their trust and be open to differences in opinions and feedback.

About CACTUS

Cactus Communications is a science communication and technology company. We specialize in AI products and solutions that improve how research gets funded, published, communicated, and discovered. We offer editorial, translation, education, and training solutions for researchers strategic and tactical scientific content solutions to global life science organizations AI-powered scholarly publishing products for journals and researchers and solutions for science dissemination and engagement with peers, public, and policymakers for wider research outreach. We have offices in London, Princeton, Singapore, Beijing, Shanghai, Tokyo, Seoul, and Mumbai a global workforce of over 3,000 experts and customers from over 190 countries.

Awards and Recognition

• Cactus Communications has consistently ranked among the top 20 on the global list of the Top 100 Companies for Telecommute Jobs since 2016.
• Recognised as 'Employers of the Future' two years in a row in 2023 and 2022, in a study by LeadUp Universe, Fortune India and Work Universe
• Recognised as One of India's Top 100 best Workplaces for Women by Great Place To Work® in 2022
• Winner of 'Best Innovation Leveraging AI Services' at AWS AI Conclave 2022
• Recognized as one of the Best Companies for Millennials 2019 by Times Ascent and Learning & Organisation Development Roundtable
• Emerged as one of India's Top 10 Safe Workplaces for Women in a survey conducted by Rainmaker in 2019
• Ranked #1 among India's Great Mid-Size Workplaces by Great Place to Work® Institute in 2017

Job tags

Salary