Location
Secunderabad | India
Job description
Job Title:
Manager I, Training
Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Role and key responsibilities:
- Develop and deliver training programs for content moderators, including onboarding, job-specific skills training, and ongoing development.
- Work with subject matter experts to identify training needs and develop relevant content.
- Use a variety of training methods, including online learning, classroom training, and on-the-job training.
- Monitor and evaluate the effectiveness of training programs and make adjustments as needed.
- Manage the training budget and track training metrics.
- Collaborate with other departments to ensure that content moderators have the skills and knowledge they need to do their jobs effectively.
Key Skills and knowledge:
- Bachelor's Degree in related field with two to four years of relevant experience preferred
- Strong communication skills, both written and verbal
- Proficient in Microsoft Office
- Ability to lead team members, multi-tasking, prioritization and meeting timelines of deliverables
- Ability to mentor, coach and provide direction to team members
- Self-starter, sense of urgency and works well under pressure
- Ability to foster a sense of professionalism and relationship building for self and team
- Strong attention to detail
- Ability to work in a flexible schedule
- Occasional travel
- Excellent Transactional Training Domain Knowledge
- CoMo experience - 2 yrs and above- preferred
- Ability to lead a team, coordinate with other location and drive standardized practises
- Persuasive, collaborative and influencing skills
- Strong interpersonal skills to manage client expectations/engagements effectively
Educational qualification: Graduate in any discipline
Disclaimer:-
'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for 'recruitment', 'processing' or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'
Location:
IND Hyderabad - Unit No. 601, 6th Flr, Maximus Building 2A
Language Requirements:
Time Type:
Full time
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