Hiringlabs Business Solutions
Location
Gurgaon | India
Job description
Job Description:
Roles & Responsibilities
Completing end to end Targets.
Outbound call process (min. 100 150 calls in a day).
Fetching out References.
Completing 2 hours connected call duration by the day end.
Responsible for the student Help/ issues over calls.
Grievance handling/ query handling based on the academics and curriculum.
Fetching out References and taking feedback from the students.
Handling escalations & cancellation of students working towards retention.
Provide accurate valid and complete information by using the right methods/tools.
Handle student complaints provide appropriate solutions and alternatives within the
time limits; follow up to ensure resolution.
Sales & Support Executive
Location: Gurgaon
Eligibility Criteria : Minimum 6 months experience in Customer Care ( Female ) with excellent communication. The role will be of providing support to existing customers generate references from existing customers and then closing the references. Hence this role will be 50% support and 50% sales.
communication,customer,customer support,customer service representatives
Job tags
Salary
