Making Outbound Calls: Telecallers are responsible for making outbound calls to potential clients to introduce them to the company's properties and to set up appointments for property viewings.
Qualifying Leads: Telecallers should be able to determine the level of interest of the potential client and whether they are a qualified lead. They should also be able to assess the client's budget and their buying requirements.
Scheduling Appointments: Telecallers are responsible for scheduling appointments with clients for property viewings and follow-up calls. They should be able to coordinate with the sales team to ensure that appointments are confirmed and that all necessary information is provided to the client.
Maintaining Customer Database: Telecallers should be able to maintain an accurate database of customer information, including their contact details, property interests, and the status of their enquiries.
Handling Objections: Telecallers should be able to handle objections effectively and provide solutions to any concerns the client may have. They should also be able to negotiate with clients and close deals.
Providing After-sales Support: Telecallers are responsible for providing after-sales support to clients, including answering any questions they may have and following up with them after the sale.
Reporting and Analytics: Telecallers should be able to provide regular reports on their calls, appointments, and sales. They should also be able to analyze their performance and make improvements based on the data they collect.
