Senior Genesys PS Developer
Location
Europe | India
Job description
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in 30+ countries around the world. We currently have R&D centers in Ukraine, India, Poland, Spain, Slovakia, Canada, and our headquarters in the US. As we continue to expand globally, we are seeing India, the United States, Canada, Argentina, and Brazil rapidly evolve into key growth areas in the Miratech network. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Our ForeverRemote work culture offers you the utmost flexibility that comes with remote work.
Job Description
Join our thriving team as a Senior Genesys PS Developer and make an impact with our client, the leading provider of security services for Genesys Engage projects. You'll take the lead in designing and developing IVR and Routing applications for both voice and multichannel communication using Composer. Dive into campaign management via email, handle outbound calling and messaging, and seamlessly integrate with REST and SOAP APIs. Plus, you'll play a key role in developing and integrating e-services across multimedia channels, email, and chatbots. Step into a rewarding role where innovation meets impact!
Responsibilities:
- Lead the definition of the quality strategy and contribute to refining requirements across multiple levels, encompassing inception, roadmap, epics, and user stories.
- Design and develop routing applications for voice and multichannel communication utilizing Composer.
- Collaborate closely with cross-functional teams to gather and prioritize system requirements effectively.
- Develop, configure, customize, and troubleshoot Genesys routing strategies and outbound call flows.
- Integrate IVR and multimedia REST and SOAP-based APIs seamlessly with CRM systems, databases, and other third-party applications.
- Conduct thorough system testing and debugging procedures to ensure the integrity and functionality of client systems.
- Monitor and analyze system performance, identifying areas for enhancement, and implementing optimization strategies.
Qualifications
- 5+ years of development experience in Genesys Engage.
- Development and configuration experience using Genesys Suite of technologies, including: Genesys CTI, Genesys SIP, Genesys Composer (IVRs), Genesys eServices (Multimedia Channels, Genesys Outbound (Campaigns), Genesys Media Layer, Genesys Routing.
- Proven experience in multichannel integrations and bots across various channels such as Chat, Chatbot, WhatsApp, and others.
- Ability to design and develop routing applications for voice and multichannel using Composer.
- Demonstrated experience in integrations with REST and SOAP-based APIs.
- Strong understanding of call routing from carrier network to local network via SIP trunk.
- Valuable knowledge in IP PBX.
Nice-to-have:
- Proficiency in legacy and modern-stack project development, including familiarity with various frameworks, databases, and tools.
- Strong spoken Spanish language abilities.
We offer:
- Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
- Work From Anywhere Culture : make the most of the flexibility that comes with remote work.
- Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
- Global Impact : collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
- Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.
Additional Information
All your information will be kept confidential according to EEO guidelines.
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