DP World
Location
Mumbai | India
Job description
Key responsibilities
Constantly identify opportunities to grow the customer base and build positive relationships with new clients.
Possess excellent communication skills and maintain the core values of the organisation.
Work closely with Sales and Operation to ensure that clients will get the updates quickly.
Resolve customer complaints quickly and efficiently.
Keep customers updated on the latest update in order to retain/increase Volume.
Expand the customer base by upselling and cross-selling.
Understand key customer individual needs and addressing these.
QUALIFICATIONS & COMPETENCIES
Skills and Competencies
Graduate in any stream with minimum of 3-5 years of experience in customer relationships and sales functions in a FTWZ/ SEZ / Logistics / Freight Forwarding Company or in Supply Chain Management dept. of Major MNC's.
Good communication skills backed by strong listening skills to understand underlying customer needs tap hidden opportunities and make a compelling case within and outside the organization for new product / revenue streams.
Knowledge of client, Customs and regulatory requirements.
Excellent Team building capability
Good interpersonal skills, excellent team building capabilities, planning, co-ordination and decision making skills.
Stakeholder
Internal: WH ops, Yard/gate ops, VAS, sales, finance teams
External: Customers
Educational Qualification (min)
Graduate
Preferred Certifications if any
NA
Range/ Min no of years - of overall Experience required
3-5 years
Min no of years of Industry specific experience required, if any & the industry type
3-5 years of experience in customer relationships and sales functions in a FTWZ/ SEZ / Logistics / Freight Forwarding Company or in Supply Chain Management dept. of Major MNC's
Job tags
Salary
