Location
Pune | India
Job description
Key Responsibilities
- Assist customers with their issues keeping close collaboration with our co-workers locally in order to ensure prompt exception handling.
- Needs to be customer centric and inclined towards delivering excellent customer service
- Own the issue with low tolerance to delays and accuracy.
- Read and reply to correspondence on both internal & Customer’s emails within SLA’s as defined for the specific communication channel.
- System Workflow adherence and reply within strict deadlines
- Take on additional responsibilities such as reports / analysis basis Area requirement
- Meeting all Import custom manifest service and deadline requirements eliminating any service failures
- Adhere to standardized processes and tasks without compromising customer experience.
Who are we looking for?
- Graduate with 4 – 7 yrs of Customer Service Experience
- Graduates with excellent communication skills
- Strong understanding of the E2E shipping cycle (Added advantage)
- Structured and has a high attention to quality
- Contributes with ideas/suggestions for overall improvement of the operations business unit .
- Flexible to work in rotational shift.
- Ability to work in an Agile environment.
- Ability to accept change and make the best of any situation.
- Cross learning capability and supporting team as and when required and supporting in being an engaged team member.
Technical Skills
• Well versed with computer and MS office application like: Excel, Word, and Power Point etc
• Good typing speed
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected] .
Job tags
Salary
