Amazon Music
Location
India | India
Job description
. The Seller Support Associate demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers.
. Demonstrates effective, clear and professional written and oral communication.
. Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers' issues.
. Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
. Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
. Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
. Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
. Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
. Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller's issues and questions.
- 1+ years of customer service experience
- 1+ years of driving process improvements experience
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Experience with Excel
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Candidates should have a passion for positive seller experience.
Job tags
Salary
